I cancelled Star Trek Online during my free month, mostly because I thought the game was not very good.
Imagine my surprise when leafing through this month’s bank statement, I saw that I was still being billed.
In fact, I was billed twice. On the 5th of March they initially billed me 30 dollars. Then they billed me another 15 dollars, just for fun. Then they refunded the thirty dollars. Of course, they didn’t refund the international transaction fees I paid on any of them. Given that my account was still active when I logged in today to cancel AGAIN, they will have billed me for April too.
This is ironic timing, considering Mythic’s billing woes this week. At least I didn’t get billed for a thousand bucks. Probably.
I want my money back. I am entirely certain that I cancelled my subscription to STO, and have obviously not logged in since my free month was due to lapse. I would write a ticket to their billing department, but “create new ticket” button on their website does not appear to actually work with any browser at my disposal. I’m not going to do it from ingame, as that would give them ammunition to say that I had been playing.
The events of this week are a lesson to us all. Watch your bank statement carefully, as I doubt I am the only one affected by Cryptic’s carelessness with OUR money. What’s worse is the thought that they might have considered my subscription to be a vote of approval for their game.
It appears others have had a similar experience, though Cryptic is denying that there is a problem.
Just in the interests of reducing FUD, I checked the records and without mentioning any specifics there has been no billing error. All is well in the state of Denmark.
– Coderanger, 4th of April.
Which I take to mean that he’s saying that the people complaining are making it up. Because it couldn’t possibly be their pathetic excuse for an account website. Apparently I need to start taking screenshots when I cancel games. Either STO reactivated my account, or it never registered my cancellation properly in the first place. Neither are unacceptable to me. I am very angry.